Pour toute question à propos de nos mentions légales ou nos produits : firstname.lastname@example.org
For any questions about our policy, our products or delivery : email@example.com
TERMS AND CONDITIONS (ENGLISH TEXT ONLY)
1. SHIPPING AND DELIVERY
2. WARRANTY & REFUND
1. SHIPPING AND DELIVERY
1.1. SHIPPING COST
We ship worldwide. To calculate your shipping cost, please use the cart on the shop. You will see your total cost (including shipping cost) before the checkout.
Shipping costs are automatically calculated in your shopping cart, taking into account your products and your location.
After reception of the order confirmation e-mail, you will receive another e-mail when your package will be shipped with the shipping details. All our parcels are shipped with tracking numbers. They are usually delivered in:
– 1 to 3 business days for France (Colissimo)
– 2 to 5 days in European Union (Chronopost International)
– 3 to 7 days worldwide (Chronopost International)
2.WARRANTY & REFUND
Any return of our products is subject to a prior agreement of our part.
Please contact us at firstname.lastname@example.org, indicating in the subject of your e-mail « SUPPORT » and including in your e-mail :
— the problem you have with the product.
— pictures of the product if necessary and a phone number if you prefer to be contacted by phone.
— the information concerning your order (your full details, name and
order date). If the item was marked as a gift when purchased and shipped directly to you, just indicates your name and when you received your gift.
2.1. FIRST AID
Facing a problem with a product? Something is not working? We were pleased to help you solving the problem (not the game, unfortunately !). First of all, contact us by e-mail to see if we can help you solving your problem remotely. If not, please refer to our warranty policy.
2.2. RETURNS, EXCHANGES & REFUNDS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
If we approve a return by e-mail, once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and the approval or rejection of your return.
If we approve the return, then we will repair it, if not possible we will replace it by the same new product, or refund you if none of the previous solutions are possible.
2.3. WARRANTY POLICY
Joie Video warranty only applies to our products, purchased on our shop.
To be eligible for a return, your item must be in the same condition that you received it. Any item not in its original condition is : damaged, or disassembled, or presenting missing parts for reasons not due to our error.
We are testing several times every product we are selling and we keep a record of all our product tests to reduce any eventual errors and to prevent any misuse of the warranty.
2.4. Shipping costs for returns
Shipping costs are refundable (by Paypal or as a credit note on our shop) only if your warranty has been approved, after receiving your return. you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without that.
3.1. Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, for their name when they place an order.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.
3.2. Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
3.3. How we use collected information
Joie Video collects and uses Users personal information for the following purposes:
• To personalize user product, purchase at http://shop.joievideo.com
• We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To send periodic emails about delivery.
• The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
3.4. How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
3.5. Third party websites
Users may find links on our Site that link to the sites and services of our partners, suppliers, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
3.6. Your acceptance of these terms
By using this site, and shopping on this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
3.7. Contacting us
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of joievideo.com or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of joievideo.com, with copyright authorship for this collection by joievideo.com, and protected by international copyright laws.
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